Systems Thinking for Everyday Work Course

About this Course

Design & Systems Thinking for Everyday Work is a powerful, practical course that equips professionals with the ability to see the bigger picture while solving day-to-day challenges creatively and strategically. In modern workplaces, problems are rarely isolated—they are interconnected across people, processes, and systems. This course combines the human-centered innovation of design thinking with the holistic perspective of systems thinking to help participants develop smarter, more sustainable solutions.

Participants will learn how to understand user needs, identify patterns, map relationships between processes, and recognize how one decision can impact the entire organization. The training focuses on breaking down silos, improving collaboration, and designing solutions that address root causes rather than surface symptoms. It empowers individuals to move beyond quick fixes and instead implement thoughtful, long-term improvements.

Through practical tools, real-world examples, interactive exercises, and collaborative activities, learners will build the confidence to apply structured innovation methods in everyday tasks, team projects, and organizational challenges. Whether you are a manager, administrator, entrepreneur, or team member, this course enhances your ability to think clearly, act strategically, and drive meaningful change.

Course Outline

Foundations of Design and Systems Thinking

• Understanding human-centered problem solving

• Introduction to systems thinking principles

• Seeing connections and interdependencies

• Shifting from reactive to strategic thinking

Understanding Users and Stakeholders

• Identifying key stakeholders

• Mapping needs and expectations

• Empathy in workplace problem solving

• Aligning solutions with user value

Mapping Systems and Processes

• Visualizing workflows and processes

• Identifying bottlenecks and inefficiencies

• Recognizing cause-and-effect relationships

• Understanding feedback loops

Framing and Redefining Problems

• Distinguishing symptoms from root causes

• Writing clear problem statements

• Identifying leverage points for change

• Prioritizing high-impact improvements

Idea Development and Solution Design

• Generating innovative solutions

• Evaluating system-wide impact

• Prototyping improvements

• Testing and refining solutions

Implementing Sustainable Improvements

• Change management basics

• Monitoring outcomes and impact

• Encouraging collaboration across teams

• Building a culture of continuous improvement