Small Business Operations & Administration

About this Course

Small Business Operations & Administration is a practical, hands-on course designed to equip entrepreneurs, managers, and aspiring business owners with the essential knowledge and tools needed to run efficient and profitable small businesses. Many businesses fail not because of poor ideas, but because of weak operational structures and ineffective administrative systems. This course bridges that gap by providing clear strategies for organizing, managing, and sustaining daily business activities.

Participants will learn how to structure business operations, manage staff effectively, control inventory, maintain proper documentation, oversee finances, and implement systems that improve productivity. The training focuses on building strong internal processes that reduce waste, increase accountability, and enhance customer satisfaction. It also introduces practical methods for planning, coordination, supervision, and performance tracking.

Through real-life case studies, interactive sessions, and practical exercises, learners will gain actionable skills that can immediately improve their business operations. Whether you are running a retail shop, service-based enterprise, startup, or family business, this course provides the administrative foundation required for growth and sustainability.

Course Outline

Foundations of Small Business Operations

• Understanding business structures

• Roles and responsibilities in small businesses

• Creating operational workflows

• Setting operational goals

Business Planning and Organization

• Developing operational plans

• Task delegation and supervision

• Time management systems

• Setting measurable targets

Financial Administration and Record Keeping

• Basic bookkeeping principles

• Cash flow management

• Expense control strategies

• Maintaining accurate business records

Inventory and Resource Management

• Stock control systems

• Supplier management

• Reducing operational waste

• Managing business assets

Customer Service and Relationship Management

• Delivering excellent customer service

• Handling complaints professionally

• Building customer loyalty

• Communication standards

Human Resource Administration

• Hiring and onboarding basics

• Staff supervision and motivation

• Performance monitoring

• Workplace policies and discipline

Risk Management and Business Sustainability

• Identifying operational risks

• Problem-solving strategies

• Business continuity planning

• Scaling operations effectively